Terms & conditions
Website Terms and Conditions of Use Relating to www.bellabathrooms.co.za; Bella Bathrooms & Tiles
These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the Bella Bathrooms & Tiles Online website located at the domain name www.bellabathrooms.co.za ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
E-Commerce & Privacy
The Website www.bellabathrooms.co.za sells bathroom fittings & tiles online. The use of any product bought from this Website is at the purchaser's risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.
The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
What is a cookie?
A cookie is a basic text file that is stored on your device (computer, mobile phone, tablet or other) by a website’s server. Each cookie is unique to your web browser, and contains completely anonymous information such as a unique identifier and the website name. This allows a website to remember things like your personal preferences, products you prefer or what’s in your shopping basket.
Our Website utilises first and third party cookies. This enables us to: a) Improve the User's experience on our Website through various means such as storing preferences (like keeping a User logged in) or determining aggregate usage behaviour (time on site, number of pages viewed etc.) through web analytics tools like Google Analytics. b) Provide more relevant Display Advertising to Users who have visited the Website, using third party tools such as the Google Analytics Remarketing.
Cookie Opt out
Most web browsers provide the option to block some or all cookie types should you wish to. Users can also opt out of the Google Display Network using the Ads Preferences Manager. Because many of our Website's features utilise cookies, we recommend that Users do not block them.
Subject to stock availability with suppliers and receipt of payment, requests will be processed within 10 working days and handed over to a courier company for delivery. For very remote areas not serviced by standard couriers The Provider will deliver via Post Office, or to the nearest town to the User that is accessible by Aramex within their normal routes. In these circumstances the Provider will be in contact with the User to arrange an alternative address.
The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order.
Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager,1st Floor 9 Commerce Crescent Kramerville 2148 or email@example.com
Returns / Refund Policy
Our Guarantee - all products are guaranteed for 12 months from date of purchase unless otherwise indicated on the product page. Please ensure your goods are carefully packaged and protected when returning to us for repair or replacement. We take no responsibility for damage or loss in post/transit. Your receipt as proof of purchase must be included with any return. In the event that the item cannot be repaired or replaced, a refund will be made.
In the event your goods arrive in a damaged or less than perfect condition, please notify us immediately so we can address this with our shipping company.
If goods arrive faulty or damaged, we will repair or replace the item.
When returning a product, please ensure that it is sent back exactly the way you received the product. This includes all packaging, barcodes etc. If they are not returned with all the packaging this may affect your refund amount.
The guarantee does not cover faults from loss, accidental damage or mistreatment, modifications to design or damage from other agents.
Goods will only be accepted for credit if the following conditions are met:
It is arranged and approved with Bella Bathrooms & Tiles prior to returning the items
Product is in its original packaging and packaging is not damaged
The product is in a sellable condition and is complete
The product is not a special order
It is within a 5 day period from delivery/collection date. The batch is still in stock or valid, applicable to tile, mosaic and consumable products
Bella Bathrooms & Tiles reserve the right to levy a minimum handling fee of 15% on all returns;
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Provider's bank account, the details of which will be provided after checkout.
Credit card acquiring and security
Credit card transactions will be acquired for the Provider via approved payment gateways. Our payment gateways use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.
Customer details separate from card details
Customer details will be stored by the Provider separately from card details.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Updating of these Terms and Conditions
Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights ("the Owners"), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
Limited License to General Users
Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.
This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider Website or the Content nor any part thereof without the express written consent of Provider. Provider and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website.
Provider and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorised use terminates this license.
Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
Privacy: casual surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website, and to improve content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.
Choice of Law
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Cape Town High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
Which countries are considered international?
Bella Bathrooms & Tiles’ headquarters is based in South Africa. All countries where the delivery address is outside of South Africa fall under our terms for international delivery.
How long will my order take to arrive?
Delivery usually takes place within 10 – 15 working days, however, seasonal peaks, delays in customs and other factors outside of our control may on occasion cause delivery to take up to 3-4 weeks.
Do I have to pay import duties?
Import duties may be payable by recipients of international deliveries. As the customer, you will be responsible for both determining whether any such import duties/levies are payable, and making payment if required. Depending on your country and the products you have ordered import duties may range between 10% and 40% or more.
What are my payment options?
For international deliveries we currently only accept payment via credit card, or bank transfers if the order amount is over ZAR 3000.
What currency must I pay in?
Although you are able to see the price of a product in your currency of choice, all transactions are processed in South African Rands (ZAR) and therefore there might be minor discrepancies in amounts when it comes to the check out due to currency conversion process.
Will electrical applications be compatible?
All electrical appliances are built to meet South African Electrical standards: 220V – 240V. Please check if the voltage of any electrical appliances you may want to purchase are compatible with your local electrical supply standards, as Bella Bathrooms & Tiles will not be held responsible for products that are damaged by voltage.
What is your returns policy for international orders?
If you have changed your mind about a product, we are not able to facilitate a return because of Customs restrictions. We ask that you look carefully at the product before you make the purchase and as always get in touch with our customer service team if you have any questions.
What if I need my product repaired?
Support for repairs within warranty or general repairs may vary according to the availability of support from local agents. These will be dealt with on a case by case basis.
Contact information / Domicilium citandi et executandi
This website is run by Bella Bathrooms & Tiles based in South Africa with registration number 2003/098392/23 and Director Deon Katzen
If you have any questions, queries or wish to request permission to use any part of this website, please contact us at:
Bella Bathrooms & Tiles
9 Commerce Crescent
9 Commerce Crescent
Email address: firstname.lastname@example.org
Tel: 011 262 3731
Fax: 011 262 3735
A copy of the ECT Act is available at http://www.internet.org.za/ect_act.html